A photo of the whiteboard that I used to explore the possible structure for a KPI.
All KPIs have a similar structure, allowing you to jump to sub-sections easily from higher levels.
Our business partners wanted consolidated views for multiple levels or managers, ranging from the store managers up to executives. Each level of management oversaw a collection of managers below them in the company.
I used the existing pattern of how the managers drilled down into a specific KPI and extrapolated that backward to allow each management level to see a collection of stores, markets, or regions for each KPI. Any manager could see what their peers see and anything below their level.
Sam’s Club has multiple levels of management. Each level needs to have an overview of KPIs, visibility to their peers data, and the ability to view the metrics of all lower levels.